Celebrating the women of SCARF – Caroline


Caroline, Community Support Officer celebrates her 10th year with SCARF.

“In 2012, I was new to Wollongong and was looking specifically to volunteer with people from refugee backgrounds”.

Carolyn came across SCARF online, and rang Sharyn, SCARF’s founder. The following week she started volunteering for SCARF every Friday in the office assisting with paperwork, taking phone calls and assisting community members and volunteers alike.

At this time, SCARF was located in a small office downstairs in the Piccadilly Centre in Wollongong. There was A LOT of paperwork and letters related to grants and community members.

“SCARF has moved with the times and the ability to communicate via email and online means that we use far less paper these days”

The small office often bustled with community members dropping in for support and new volunteers coming in to register. The general community was as generous then as they are now and the office was often filled with donated items for community members. 

It was in 2015 that SCARF offered Caroline a paid administrative assistant role. Caroline’s expertise in Excel was utilised when she was put to work on the database, and that work early on in the history of SCARF has made it easy for us to move to a new customer management system in 2021. We now have over 2100 community members registered with SCARF.

Over the years, Caroline’s role has evolved. She is often the go-to person within the organisation. She has many years’ experience meeting and supporting community members with kindness and compassion. She often reflects on first meetings with community members and she takes joy from the friendships formed and the connections made over the years.

Natalie Wilkins
Author: Natalie Wilkins